RingCentral added AI sub-processors for its AI receptionist products.
RingCentral’s sub-processor list added Fireworks.ai for LLM hosting and xAI for speech-to-speech processing. Both apply to RingEX, RingCentral AI Receptionist and RingCentral AI Representative (AIR Pro).
In August 2026, it also added Postmark for email delivery, and its Global Customer Data Processing Addendum gained an annex for customer personal data covered by Japan’s APPI.
We monitor 13 RingCentral documents, including its DPA, sub-processor list and service attachments.
What RingCentral’s documents say about client data.
Quoted from the current version of each document. The right-hand column shows how many of the 75 vendors we monitor have a matching clause.
Sharing data with third parties
Addressed“By enabling Third Party Products, You are expressly permitting RingCentral to disclose Your Event Content and applicable account data as necessary to facilitate the use or enablement of such Third Party Products.”
What changed, and when.
Notable changes since monitoring began in April 2026, newest first. Each is written from our automated comparison of the before and after versions, then reviewed by a person.
Added Postmark as an email delivery sub-processor
Located in the United States, with Standard Contractual Clauses for EEA, UK and Swiss transfers.
Added Fireworks.ai and xAI as AI sub-processors
Fireworks.ai hosts LLMs and xAI provides speech-to-speech processing for RingEX, AI Receptionist and AI Representative (AIR Pro).
Added Japan privacy terms to the Data Processing Addendum
A new annex maps the DPA to Japan’s APPI, including obligations for selecting and supervising sub-processors.
+ 34 other updates detected, such as formatting, page layout and wording changes.
- Oct 5, 2026: Children’s Privacy Notice and School/Parental Notification
- Oct 5, 2026: Terms & Conditions
- Oct 2, 2026: Children’s Privacy Notice and School/Parental Notification
- Oct 2, 2026: Terms & Conditions
- Sep 29, 2026: Children’s Privacy Notice and School/Parental Notification
- Sep 29, 2026: Terms & Conditions
- Sep 26, 2026: Children’s Privacy Notice and School/Parental Notification
- Sep 26, 2026: Terms & Conditions
13 RingCentral documents.
Sub-documents are other RingCentral documents that its policies link to, such as addenda and product terms. We list the ones identified so far; there may be others.
Who else touches the data.
Third parties RingCentral names in its own documents.
RingCentral terms: common questions.
Which AI providers does RingCentral use?
Its sub-processor list names Fireworks.ai for LLM hosting and xAI for speech-to-speech processing for its AI Receptionist and AI Representative products. It also lists OpenAI, Google and Microsoft for intelligence features.
When did RingCentral last update its sub-processor list?
We detected an update on August 25, 2026, adding Postmark for email delivery. An earlier update, detected on August 18, 2026, added Fireworks.ai and xAI.
Does RingCentral's DPA cover Japan?
Yes. Since August 2026, RingCentral’s Global Customer Data Processing Addendum includes an annex for customer personal data subject to Japan’s APPI.